Terms

Last updated: October 2026.

The service

LiveChat provides hosted live-chat software for websites. You are responsible for the content of conversations your business holds and for the snippet you install.

Accounts

You are responsible for safeguarding your credentials and API keys. Workspace owners control membership and roles.

Acceptable use

Do not use LiveChat to transmit unlawful content, to contact people without a lawful basis, or to probe the service or other customers' data.

Availability

The service is provided as-is with reasonable efforts toward uptime. See /status for current availability.